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A guide to the finer points of the hostess and cashier
Of all the restaurant careers, perhaps the position of a hostess is the most demanding. You must be strong in their people skills, it seems flawless, either with the phone, communicate well with the restaurant staff, and of course, all at the same time be foot for the entire shift. You are usually the first and last person the customer meets, so it is his impression that it is more important for the presentation personality of your business.
Being the host is ideal for a friendly person. The job requires a friendly attitude, outgoing and the best of manners. The Basics their duties include greeting customers with a warm smile, calling the number on your game and then sit in the relevant table. If you had to wait, you have politely ask them to take a seat in the lobby and give an estimate of how long they will be waiting for your table. As a customer leaves, you will wish you a pleasant afternoon or evening and thank you for coming in.
The same applies to answering the phone. You get to field the questions that the caller will have answering the same questions about times and places and what is special in that night and perhaps the management of reserves. You will discover that their conversational skills will improve greatly from this experience. You will become a master of small talk.
The difficult part of being a stewardess comes in when the restaurant is busy. In a given Friday night, could have 75 people waiting at the lobby and outside. The determination of the section and the server for each table allocated takes a bit of strategic thinking. One suggestion would be to create a rotation so that no server receives that can handle more tables, or else you are backing up the kitchen, which increases the waiting time and reduced customer satisfaction.
Whatever the system, make sure whether one agrees that service personnel will be the best solution for everyone. Fortunately, the rest of the staff recognized the need to cooperate as a team. As the owner you'll be home in a key position in relation to staff, ensuring that the operation of the restaurant runs smoothly.
In an event of high pressure you have to stay calm. Some people are rude or irritable by nature, but you have to deal with them and not blow cool. If your establishment is particularly popular, will have a real crowd in their hands on weekend nights and holidays. So this is not the professional choice for shyness. A flight attendant is only one bit of an interpreter, and a gift for skillfully managing a large group will be a real advantage.
Here, a small catalog deal some customers who need some special attention:
Families with young children to be hoped that the children are very disciplined. If you must keep waiting provide all the resources you need to keep the kids have fun. Many restaurants in the family to maintain activity sheets and packages of colored pencils or small balloons or other small, inexpensive toys. In no way should let parents coerce you to be a free baby sitter while duck out for some reason. Its establishment should have a policy regarding unaccompanied minors.
Elders You need some extra time and patience to deal with the ups and age. If you have a mobility problem, make sure they have a seat if you have to wait for a table and offer some assistance to help bring them to a table and get seated. Sometimes, you may be dealing with someone a little hard of hearing, short sighted, or forgetful. Used as criterion of all you can while doing your best to help to the host has the experience more enjoyable.
The drunk Try to keep things moving along briskly. You may have to remember the guests, as the hostess, who is "in charge" and will not tolerate offensive behavior that disturbs the other patrons. Do you have a keen meaning when it is "above his head," and know when to seek help from the administrator. Remember that "intoxicated" also covers substances illegal than alcohol, and individuals under the influence of some narcotic and psychedelic drugs exhibit a very volatile and unpredictable behavior.
"Difficult" people an important thing to remember when dealing with someone who is rude and hostile is "Be nice, everyone is fighting a battle even if you can not see. "You do not know the client's personal life – who knows what's going on? At the same time, try to maintain personal boundaries here – a hostile client will do everything possible to get to their level, and only have to put on your happy face and play for their professional writing. After the meeting has ended, you might want to ask if you can alleviate a break for a couple of minutes to calm down. You are human after all. Fortunately, the other witnesses to an incident is usually the understanding of their situation.
The dishonest in the catering sector, it is known as "dine and dash." If you get a pattern that runs through the door without paying, is not expected to go after them. Just prior notification to any security (if you work somewhere like a casino, business or amusement park) or the administrator. indeed, its general manager, the best person to tell. Leave your hands. You may be called later to give some data identifying to the authorities. Consider race, height and weight, hair / eye color, and clothing, and your vehicle, if available. That's the reasonable that one should expect from you.
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